RTO, V-Link taxis launch new chauffeur training programme.
November 16, 2007 4:48 PM
V-Link, a leading fleet management company, which launched 'Meru', the metered call taxi service in Mumbai earlier this year, has now introduced a new chauffeur training programme in association with the Road Transport Office (RTO).
This programme, initiated by the RTO for the first time in the city will focus on the subjects of safe driving, customer service, basic technical knowledge of the vehicle, brief topography of Mumbai, emergency responses, roles & responsibilities of a commercial / taxi chauffeur. This specific customised training program has been developed for the first time keeping in mind the commercial/ taxi chauffeurs profile. A certificate will be given by the RTO to all the participants who undergo this valuable training.
By undergoing such training, it is expected that the commercial / taxi chauffeurs will be immensely benefited and will succeed in delivering better quality service to the taxi users in the city. The training academy located at Tardeo will conduct two sessions per day, each lasting for a period of two and a half hours each. Instructors from V-Link Taxis who are highly trained and experienced in the field will impart the training which is targeted at all commercial chauffeurs.
Present at the event, Transport Commissioner for Maharashtra State Mr. S. D. Shinde said, "Since the Government of Maharashtra has undertaken the initiative to modernize taxi services in Mumbai, companies like V-Link have participated in providing high-quality transportation. However, it is still difficult to find chauffeurs who are well trained in driving as well as dealing with passengers. This initiative taken up by V-Link in association with the RTO, will ensure that all other meteredtaxi chauffeurs are on par with road safety and customer service norms. The government is also open to other initiatives which will ensure that mass training of chauffeurs is undertaken."
Neeraj Gupta, Managing Director of V-Link Taxis says, "With the increase in privatised transport services, it is imperative that all commercial chauffeurs receive the necessary training in road safety and customer service in order to provide passengers with the best possible quality of transportation as well as to minimise the number of accidents on Mumbai roads. In addition to this, knowledge of Mumbai city & key areas, buildings is also vital to a commercial chauffeur to perform effectively. We at V-Link taxis, in association with the RTO are aiming to provide this instruction and guidance to the chauffeurs in Marathi as well as in Hindi so that it can be understood easily which will succeed in contributing towards improving the transport infrastructure in the city. MERU as a part of social responsibility has agreed to conduct such training free"
This training will help every chauffeur in understanding the finer aspects of customer service including the dos and don'ts expected from him. In addition, the chauffeurs will have an increased exposure to the transport infrastructure in Mumbai. After the chauffeurs receive such extensive training we expect that the journey for the passengers will be more pleasurable. The training will be mandatory for any chauffeur who applies to the RTO for renewal of his licence and he will be able to receive his new licence only after completion of the training. The programme will commence from Monday, 19th November 2007 at the Tardeo training centre.