Customer Support
Your Guide to an Effortless Ride.

Terms and Conditions (In case of Taxi not owned by Company)

At Your Service.
  • Round the clock, we roll.
  • Ride Now or Later up to 7 days in advance.
  • Booked in advance? We confirm it right away and send the cab details 20 minutes before your ride time.
  • Chauffeur details can be accessed on tapping "Track my cab" 20 minutes before your ride time.
  • Hail a Meru on the road. If we aren't taken, we're all yours!
We Don’t Charge Large Nor Do We Surge.
  • Fixed fares and transparent pricing policy as per the government guidelines.
  • No Surge Pricing. No fluctuations in fares.
  • Cash or Cashless? We entertain both. Pay via any of our in-app wallets or scan your unique Bharat QR code.
  • Convenience charge is applicable on call center bookings only. To know more, read our Terms and Conditions.
No Complications, Only Solutions.
  • 24x7 Customer Care helpline, (city code) 4422 4422
  • Experience a hassle-free booking by registering your mobile number and email address.
  • Forgot your password? Don’t sweat it. Click on 'forgot password' and we'll send you an SMS to reset the same on your registered mobile number.
  • Last-minute change in plans? No worries. We won't charge a cancellation fee. However, try making cancellation your last option.
  • E-bills and updates on apps for ensuring transparency.