Meru Cabs is the pioneer and market leader in the personal road transportation business in India. It is one of the first companies to launch metered "Radio cabs" in India under its brand "Meru." It takes pride in creating this Industry through experienced professional management which serves millions of consumers and the market which is growing at compound annual growth rate (CAGR) of 25%
Meru Cabs delivers a reliable taxi service by concentrating on each touch point of its customers. Technology led innovation is in the DNA of our company. We pioneered many innovations for past seven years like fully automated GPS GPRS based dispatch system, automated speed alarms in cabs, trip tracker service and ICE alert in mobile apps aimed at women safety as also industry's most advanced forecasting algorithm. As the pioneer, we feel duty-bound to constantly look at providing better consumer experience through best-of-breed technology to complement our best-in-class service.
Headquartered in Mumbai, Meru Cabs is now present across 24 cities in the country, offering 5 different types of products, each tailored to specific consumer requirements. A fleet of more than 20,000+ cabs and a consumer base of 5 Million make us the largest radio cab company in India. Through world-class technology, certified chauffeurs and able fleet engineers, it aims to provide the Indian consumers a unique travel experience across the country.
Meru Cabs has grown consistently in its 7 year history in terms of the fleet, people revenues and popularity. Most preferred choice of commuters in all cities, won Trip Advisor Traveller's Choice Award 2013, 90% customer satisfaction in 3rd party audit. One of the few transportation companies in the world to deploy an Oracle ERP and Siebel CRM. The only taxi operator in India to partner with the airports at Mumbai, Delhi, Hyderabad & Bengaluru The only company in India to have won the 'Best IT User Awards' by NASSCOM CNBC TV-18 in 2008, 2009 & 2010, Times Honour Award 2012 & Trip Advisor Traveller's Choice 2013.
The name "Meru" is derived from the symbolic mountain of the gods, an icon of unshakeable reliability and character - a core value which lies at the heart of Meru's promise to its customers.
Meru Training Academy
We believe that the critical difference between an ordinary taxi service and a Meru Cabs service lies in the investment that we make into training our chauffeurs. Our stringent conditions for engaging a chauffeur include address verification, complete medical check-up, testing of driving skills, ability to manage the on board technology on our vehicles, familiarity with your city and all the mandatory licensing criteria. And if a potential chauffeur meets these requirements, we put them through an intensive 5-day training program where we impart knowledge on customer service, hygiene, safe driving habits and how to handle an emergency.