About Our Service
What are the services offered by Meru?
Meru cabs offers a reliable metered taxi service in Mumbai, Hyderabad, Delhi and Bangalore through a fleet of modern, air conditioned cars equipped with state-of-the-art GPS based communication technology. The service is backed by a 24x7 Customer Contact Center.
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What are the timings for the Meru Service?
Meru Services are available round the clock.
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How do I book a Meru Cab?
Visit the “Book a Meru” page on this site and we will tell you a range of options to get a Meru cab to wherever you are, whenever you need it.
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Can I hail a Meru cab on the road?
Of course, and if the Meru cab is not occupied or traveling to another assigned pick up, he will be more happy to get you on board. If the Taxi Top is glowing red, it means the cab is engaged. If it is white, he is available and ready to serve you.
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Is there a charge for booking on the phone / web?
There is no charge for booking a Meru through any of the options that we provide to our customers.
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What is the fare that I will be charged?
The fares for Meru are those prescribed for metered radio taxis in your city. These include fares for distance traveled, waiting charges, if any and a night surcharge as applicable in your city if you are availing the service during the nighttime between 12-midnight and 5 a.m.
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Will I charged for waiting time also?
The charge for waiting time while the meter is flagged on is as prescribed by the Department of Transport of the respective cities.
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How do I pay after the completion of my trip?
You can pay the driver in cash as per the fare on the meter with extras if any (for waiting or night surcharge) and a printed receipt for the same will be given to you. Please insist on the printed receipt. If you have any complaint, please fill up our client feedback form available “here” - this will help us to resolve your problem quickly.
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Will I get a printed receipt for the amount paid?
Always. Please insist on it. Our drivers are trained to give the receipt for every fare they collect. If by oversight this is missed, please ask for a receipt.
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Can I pay using a debit or a credit card?
We are working to enable Meru cabs for credit card payments. However, at present, this facility is not available.
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Can I use the cab without flagging down the meter?
We track every fare that the Meru cab is taking at our Technology Center and actively dissuade our drivers from taking an un-metered fare. An un-metered fare is in violation of the Department of Transport rules and exposes the driver to penal action.
Moreover, if you have a complaint against the driver, you would not have a valid printed receipt at the end of your journey to make a valid complaint.
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What do I do if I have left something behind in a Meru?
Please call our Customer Service Center at 4422 4422 and give us the details of the cab number, date and time of travel (all this information is there on your printed fare receipt) and we will help you track down your missing item. Meru drivers are trained to report items left behind in a cab. So if you tell us the details of your commute, it makes it easy for us to link you with your missing item!
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Can I cancel a booking made?
Our system of handling bookings is automated and once your journey is confirmed by our Customer Service Center, a cab is assigned to report to you. We do understand that sometimes, plans change and you may need to cancel a booking. Please tell us as soon as you reasonably can- that you would like to cancel a booking so that we can avoid a Meru reporting to you, when you don’t need it.
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In which cities is the Meru Service currently available?
The MERU cab service is now available in Mumbai, Delhi, Hyderabad and Bangalore. We expect to start operations in other major cities soon.
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About Our Website
Do I need to register at your website to avail the Meru service?
No. But if you do register, that helps us to keep some details about you on our system which helps us to process calls faster. After registering, you can log onto your profile page where we maintain a record of your last 3 reservations and you can re-book any journey by simply clicking on “Re-book” or even make a new reservation.
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I am a registered user and have forgotten my password!
If you are a registered user, please enter your correct login id and password. If you have forgotten your password, please click here and we will send you your password.
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I am not able to login!
Call us at 4422 4422 and we will try and see if we can help you. But first check if you are using the right log in ID and the correct password.
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